Aging and Technology: An Intimate Discussion with Thought Leaders

Happy female business leader having a meeting with her start up team in the office.


We all want to live a long and healthy life…

[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_single_image image=”1505″ img_size=”full”][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text]This was my opening statement at an event we co-hosted earlier this month.  We did so in collaboration with our friends at the Summit, after learning that they were bringing their yearly thought-provoking gathering on all things aging to Boston. When Ray Dorsey first brought me into the fold as a member of their advisory board, he said to me, “The ‘d’ is for disrupt, not digital,” which, in my opinion, best describes why this is a must-attend conference for anyone in or interested in the field.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_column_text]So we wanted to do something collaborative with them; to welcome Ray, Anna Stevenson and company, and show our support in hopes that they’ll bring the Summit back to Boston in future years. For our part, we collaborated with Ray and his team, as well as the Personal Connected Health Alliance (PCHAlliance), to host a two-hour preconference event on June 5, the eve of the Summit.  We called it Aging and Technology: An Intimate Discussion with Thought Leaders. Included in the mix, besides yours truly, were friends Bruce Leff from Johns Hopkins, Charlotte Yeh from AARP, award-winning journalist Laura Landro and Ray himself.  Three of us gave brief talks (Bruce, Charlotte and me) followed by a panel discussion including Laura, moderated by Ray.

I enjoyed the event and gained many insights, so much so that I thought memorializing it in a post would enable others to learn too.[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text]I was up first, and my talk covered themes from my new book,The New Mobile Age: How Technology will Extend the Healthspan and Optimize the Lifespan,as well as some insights I’ve already gained since we published it about six months ago.  I debuted my new stage buddy, the robotic cat (one of the Joy For All Companion Pets from Hasbro), which my daughters named Checkers. I covered many themes but, in an effort to be succinct:[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”1504″ img_size=”full”][/vc_column_inner][/vc_row_inner][vc_column_text]

  • We all want to live a long healthy life: ‘long’ as in longevity and we’ve done well there, adding 25 years to the lifespan in the past century; ‘healthy’ is where we have uneven results, that is the healthspan.
  • From a societal perspective, we need to better engage older individuals, providing them with opportunities to maintain a sense of purpose, social connections and increased physical activity. Technology can help with all of these.
  • For individuals, the decisions we make that lead to a shortened healthspan are a combination of data and emotions. Technology can help us with the data part of the equation.
  • Care-giving is in need of an overhaul, going from our current one-to-one model to a one-to-many model. Technology (robotics, artificial intelligence and other digital and emerging technologies) is critical.  I brought Checkers onstage to point out that, if we use technologies such as companion pets wisely, we can begin to attack this challenge.

Bruce Leff, a geriatrician and Director of the Center for Transformative Geriatric Research at Johns Hopkins,is a pioneer in bringing the hospital into the home. He has overseen research and implementation in this area for years and opened his presentation by telling a story about house calls when, as a medical student, he noticed how the relationship changes when a provider visits a patient in their home. You are a guest and behave differently and deliver more personalized care.

Bruce further asserted that the future of hospitals is specialized, acute care. (I agree, but we keep on building buildings. When will the tide turn?) Following that, he suggested that a supply chain for services in the home needs to be developed, as home-based care will become part of the US healthcare system, likely within the next 25 years, and hospitals will eventually turn into large ICUs.[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_single_image image=”1507″ img_size=”full”][/vc_column_inner][vc_column_inner width=”1/2″][vc_column_text]Charlotte Yeh, Chief Medical Officer for AARP Services, is always inspiring.  Her message is that we must re-think what getting old really means. People over 50 are happier, better at problem solving, pattern recognition, empathy and have twice the success rate in entrepreneurship. Wisdom is a real thing. And if that wasn’t enough, she pointed out that the 50-plus community contributes more than $7.6 trillion dollars to the economy. Charlotte built a compelling case as to why we should stop thinking about older adults as a burden, and instead see them as an asset.[/vc_column_text][/vc_column_inner][/vc_row_inner][vc_column_text]She also emphasized how important a sense of purpose, positive attitude and connectedness is, and provided some meaningful statistics:

  • Older individuals with a sense of purpose have 40% lower health care costs
  • Older adults who feel isolated cost Medicare $6.7 million additional dollars
  • And, a positive view of aging helps you live 7.5 years longer

She concluded with her rallying cry: Instead of aging in place we should be thriving in motion!

We also had a terrific panel discussion. Ray asked penetrating questions.  To kick off the conversation, Laura Landro, who had just published an important article in a special report on health in The Wall Street Journal, talked about trends in care delivery, noting that the hospital as we know it is becoming a thing of the past. Things like micro hospitals and ambulatory surgery are where it’s at today.

Charlotte added that there needs to be a shift from the medical model of care to a personal model of care — in healthcare healthis the ultimate outcome.  For the consumer, living wellis the ultimate outcome, but our current provider structure has failed to acknowledge the shift.[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text]Ray asked the group to address those factors standing in the way of greater adoption of connected health technology. I made the first volley, stating that we haven’t done our best at thinking about what the individual wants and needs, or how to design technologies to appeal to the patient. For example, products to help the ‘sandwich generation’ — designed for adult children of aging parents — can be a turnoff for the parent or feel intrusive. Charlotte rightly pointed out that we also need to understand what a technology is solving for. For example, feelings of isolation are very different then feelings of loneliness and are solved via very different tools.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”1506″ img_size=”full”][/vc_column_inner][/vc_row_inner][vc_column_text]Responding to the question about how to close the intergenerational gap, Charlotte suggested we start in the workplace, hiring older adults, which has been shown to improve productivity. I noted there is also a digital divide, which creates design challenges. For example, people with two or more chronic conditions tend to use less technology, yet they could potentially benefit the most.

Ray posed a final question: If you could make one change to help aging Americans, what would you do?

Bruce suggested that we liberate payment from the doctor visit, which could go a long way to opening up new opportunities.
Charlotte responded by suggesting we change how we measure success. Rather than looking at data on mortality, morbidity, hospital readmissions and the like, she would measure life satisfaction.

If I had to identify one change to help aging Americans, it would be to accelerate value-based payments. In this way, we change what we measure and change what we pay.

And, finally, Laura urged that we work on patient engagement, and finding ways to figure out those who are in most need and then pay for services that will help them take better care of themselves.

We wrapped up the event with a networking reception and the hopes that Ray and his team will bring the Summit back to Boston again next year. We are also looking forward to continuing the discussion — Partners Connected Health, PCHAlliance and the Summit — as part of the 2018 Connected Health Conference taking place in October.

The importance of this topic can’t be overstated.  As we enter the era where our over-65 population outstrips our youth in numbers, we need to completely rethink the older demographic and how we can leverage this amazing asset as a society.[/vc_column_text][/vc_column][/vc_row]